If you have experienced the issue of a caller ID displaying incorrect information on your number or a business number this guide will resolve your struggles.
This issue can arise from a multitude of reasons, from incorrect Google My Business info to a phone carrier provider scraping contact info and submitting it on your behalf. Let’s follow the below steps in order to resolve the issue and ensure that it doesn’t happen again.
- Go to any internet browser
- Search for https://hiyahelp.zendesk.com/
- Click Submit a request in the top right hand corner
- In the “Please choose your issue below” dropdown, select “There is a problem with the information shown for a phone number”
- Fill in your personal/businesses details as necessary.
Alongside the above steps, ensure that you have a Google My Business profile which is updated with your correct information for a business phone number as some providers scrape from Google.
If you need assistance setting up a Google My Business profile or are in general struggling with Local SEO, contact our team of Digital Marketing specialists today.
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